Terms & Conditions

THESE TERMS AND CONDITIONS DO NOT IN ANY WAY AFFECT YOUR STATUTORY RIGHTS
Terms & Conditions

Products
Product descriptions:
We takes every care to ensure that product descriptions and specifications are correct. However, whilst the colour reproduction is a good representation, a slight variation from the actual products can occur. Prices and specifications are checked to the best of our ability, and whilst every effort has been made to make them accurate, no responsibility will be accepted for errors and omissions. The information, prices and terms presented on this site are subject to change without prior notice. This does not affect your statutory rights as a consumer.

Payment
What forms of payment do you accept?
We gladly accept Visa, MasterCard, American Express, Discover, or regular account payments all through PayPal.

How secure is this store?
This store uses PayPal for payments, and PayPal automatically encrypts your confidential information in transit from your computer to ours using the Secure Sockets Layer protocol (SSL) with an encryption key length of 128-bits (the highest level commercially available).
Do I need a PayPal account to purchase from this store?
No, you are not required to have a PayPal account to purchase from this store. Although if you already have a PayPal account you may use it

Delivery
Shipping Costs & Delivery Times:
Orders for delivery to mainland UK will be charged at £2.99 as standard. International orders will be charged at £6.99.
UK: Please allow up to ten working days, once your order has been accepted, for it to be despatched. Delivery will be attempted between the hours of 8:00am to 6:00pm, Monday to Friday. Please note that we are unable to offer a specified delivery time or attempt delivery on Bank Holidays. International: Delivery will take longer, so please allow a minimum of 15 working days.
Please be aware that we are occasionally required to make additional checks on your payment or address details and this may delay your order.
Unsuccessful Deliveries:
Our deliveries are made via Royal Mail, and will require a signature upon delivery. We are unable to give instructions such as 'leave with neighbour' or 'leave in garage.' After any unsuccessful delivery they will leave a card advising of the consignment number, time of attempted delivery and a contact number for the nearest courier depot. They will then hold the goods at this depot for five working days to allow you to collect the order. Should there be no attempt by you to collect the order, it will be returned to HENCH UK. If Customer Services then receive no contact from you regarding this order within a further five days, the payment will be refunded minus any delivery charge and the return delivery charge.
Destinations:
We regret that we are unable to send to P.O. Box addresses. For any further queries on shipping and delivery, please contact Customer Services at [email protected] or call us at 07591987956 (Monday to Friday 10:00am - 6:00pm).

Returns
Returning Goods:
If you are not completely satisfied with your purchase, or you require an exchange in size/colour, simply notify us in writing at [email protected] within 7 days of delivery. Return the item(s) to us at the address below, unused and in their original, resalable condition within 7 days of receipt (14 days for International customers.) We reserve the right to refuse returns of items received after this period or where it is apparent that the product has been washed or worn repeatedly. Please supply clear documentation stating whether you require an exchange or refund. Please allow up to five working days from receipt of a return for the replacement goods to be dispatched. All refunds will be as per the original method of payment. Please allow three working days from our receipt for a refund to be processed. A confirmation email will be sent once the refund is processed. Upon receiving this email, please allow up to 10 working days for it to reflect on your account. This time frame is dictated by and dependent upon your card provider. If you are returning an item to us to be exchanged, you are responsible for the return postage costs. If you have received a faulty, damaged, or incorrect item, we will refund the return postage costs to the card you used to make the order with.
How to Return Items To Us:
Please post items to: HENCH UK, 6 Montalt House, 95 Montalt Road, Woodford Green, Essex. IG8 9TD
It is imperative that you quote your name, address and date of purchase in all correspondence. We recommend that you return items using a Royal Mail Registered post service with compensation cover and obtain a certificate of posting for you records, as we cannot be held responsible for items that are lost in the post when being returned to us.

Customer Care
Customer Care Team:
Due to the online nature of our business, the preferred way to contact us is via email. For all enquiries regarding your order/account, please email our dedicated Customer Care Team at [email protected]. If you require further assistance or have any comments or suggestions regarding the site and our service, please call the Customer Care Team on 07591987956. The team will be able to assist you Monday to Friday, 10:00am to 6:00pm, excluding Bank Holidays.
Complaints:
We operate a complaints handling procedure which we will use to try to resolve disputes when they first arise. Please contact our Customer Care Team if you have any complaints or comments regarding our service.
Force Majeure:
We will not be liable for non-performances of our obligations caused or resulting from industrial disputes or any other circumstances beyond the reasonable control of the company such as ‘act of God’, riots, civil commotion, fire and legislation. If by reason of such circumstances it shall become impossible within a reasonable time for the company to wholly or partly supply the items ordered then the customers’ liability will be limited to the value of the items already supplied together with any associated delivery charges. Any information displayed on our website(s) or other printed matter by the company is not regarded to be authoritative or certified as the best practice and is only considered to be useful supplementary advice to other certified codes of practice. All information on our website is updated regularly.

Privacy Policy
Your Privacy:
We are fully committed to providing full security both through our online and mail order service. We use secure socket layer (SSL) technology to ensure that your details are safe for all sales transactions with us. All information you provide is fully encrypted so that third parties cannot read it.
You can browse our site(s) without disclosing any personal data to us. Any links to third party web sites are covered by the third parties privacy policies. We do not automatically log personal data nor do we link information automatically logged by other means with personal data about specific individuals.
Cookies are placed/collected. A cookie is a small information file that is sent to your computer and is stored on your hard drive. If you have registered with us then your computer will store an identifying cookie which will save you time each time you re-visit HENCH UK/shop.hench.uk.com, by remembering your email address for you. You can change the settings on your browser to prevent cookies being stored on your computer without your explicit consent.
We will collect and store information about you to allow us to firstly, process and fulfil any order requirements and secondly to provide you with the best possible service. We will collect and store any personal data that you may volunteer whist using our services. We will use the data for our own market research purposes. The type of information that we will collect will include: your name and title, address, telephone numbers, email address, and order and payment details. Information about you will not be shared or transferred to any companies without your consent.
Third Party Websites:
Our site may contain links to and from the websites of our partner networks, advertisers and other third parties. If you follow a link to any of these websites, please note that they have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.